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From your first practice test to the day you book the exam, Prep4sureGuide covers the whole Nokia SDM Certification - CARE journey: 121 regularly updated questions, three study formats, 365 days of free updates, and a conditional money back guarantee. For busy professionals in 2026, one reliable source of SDM_2002001040 preparation beats a dozen half-finished resources.
| Section | Weight | Objectives |
|---|---|---|
| Customer Relationship Management | 25% | - Handling complaints and escalations - Customer satisfaction measurement and improvement - Building and maintaining customer relationships - Communication and engagement strategies |
| Service Quality & Performance Monitoring | 20% | - Service improvement methodologies - Service reporting and metrics analysis - Quality assurance and compliance - Monitoring and measuring service performance |
| Team Management & Leadership | 10% | - Team development and motivation - Cross-functional communication - Leadership for SDM roles - Managing service delivery teams |
| Introduction to Service Delivery Management (SDM) | 20% | - Service Level Agreements (SLAs) and KPIs - Overview of SDM and role in customer support - Incident and problem resolution fundamentals - Customer requirements and expectations |
| Service Delivery Operations | 25% | - Service desk operations and best practices - Incident and service request management - Service continuity and disaster recovery - Change and release management processes |
The SDM_2002001040 exam is the official Nokia exam behind Nokia SDM Certification - CARE — passing it earns you the SDM Certification - CARE certification, a credential positioned at the Specialist level. It is built for candidates who want to validate the skills measured by Nokia SDM Certification - CARE. Depending on your track, the exam is also linked to the Nokia SDM Certification Track certification, so one pass can move you toward more than one Nokia credential.
The SDM_2002001040 exam presents 80-120 questions to be completed within 180 minutes. That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the Prep4sureGuide desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.
To pass the SDM_2002001040 exam you need 70%, and the official registration fee is $125 USD. Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed Prep4sureGuide practice tests, your budget is far better spent on the exam itself than on a retake.
No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes Because Nokia revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official Nokia exam page before you register.
Registration for the SDM_2002001040 exam is handled through the official channels below:
Delivery method: Online proctored or onsite at Pearson VUE authorized test centers — pick the option that suits you best when booking your slot.
Nokia points Nokia SDM Certification - CARE candidates toward the following official courses:
Official courses build the foundation; pairing them with the SDM_2002001040 practice questions from Prep4sureGuide turns that knowledge into exam-day readiness.
Yes. A free PDF demo of the SDM_2002001040 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever Nokia adjusts the Nokia SDM Certification - CARE blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.
Prep4sureGuide backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.
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The Nokia SDM Certification - CARE syllabus is organized into 5 domains. Among the headline areas are Service Quality & Performance Monitoring (20%), Service Delivery Operations (25%), Introduction to Service Delivery Management (SDM) (20%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the Prep4sureGuide SDM_2002001040 practice questions so nothing on the blueprint catches you off guard.
A customer's Care Contract expires within the next 6 months, what needs to be done?
Correct Answer: C 🗳️
Name the essential (bare MINIMUM) after-sales services provided by Care?
Correct Answer: B 🗳️
What is an additional possible use of a well made Care Plan?
Correct Answer: A 🗳️
When can the Care Plan be shared with the Customer?
Correct Answer: B 🗳️
A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?
Correct Answer: C 🗳️
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