Oracle 1Z0-1064-21 Value Pack (Frequently Bought Together)

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Precise predication of the real exam

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource member
B) Update SR reference
C) Delete activity
D) Delete message
E) Update resource manager

2. Which two steps are needed to create a new business object in Digital Customer Service?

A) Map a Visual Builder Cloud Service business object to the object API.
B) Assign the new business object to a page.
C) Assign the new business object to a new component.
D) Assign object access roles to an administrative user.

3. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
B) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C) Resolution is due on Saturday, 2 PM EST.
D) First Response is due on Friday, 12 noon EST.

4. Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?

A) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
D) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

5. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It enablesanonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It is configured exclusively via the Engagement Cloud Security Console.

Solutions: