Peoplecert CMS7 Q&A - in .pdf

  • Exam Code: CMS7
  • Exam Name: ITIL V3 Foundation
  • Updated: Sep 06, 2026
  • Q & A: 370 Questions and Answers
  • PDF Price: $59.99
  • Printable Peoplecert CMS7 PDF Format. It is an electronic file format regardless of the operating system platform.
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Peoplecert CMS7 Q&A - Testing Engine

  • Exam Code: CMS7
  • Exam Name: ITIL V3 Foundation
  • Updated: Sep 06, 2026
  • Q & A: 370 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.99
  • Testing Engine

Peoplecert CMS7 Value Pack (Frequently Bought Together)

CPR Online Test Engine
  • If you purchase Peoplecert CMS7 Value Pack, you will also own the free online test engine.
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
Service Management as a Practice- Stakeholders and value co-creation
- Concepts of service and value creation
ITIL Service Lifecycle- Service Operation
  • 1. Problem management
    • 2. Event management
      • 3. Incident management
        - Service Strategy
        • 1. Service portfolio concepts
          • 2. Strategy management for IT services
            - Continual Service Improvement
            • 1. CSI model and metrics
              - Service Design
              • 1. Service level management
                • 2. Design coordination and processes
                  - Service Transition
                  • 1. Change management
                    • 2. Release and deployment management
                      Key ITIL Functions and Roles- Service desk
                      - Technical management
                      - Application management

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      Question 1

                      Identify the input to the Problem Management process

                      A. Problem Resolution
                      B. New Known Errors
                      C. Incident Records
                      D. Request for Change


                      Question 2

                      Which of the following would a Major Problem Review examine?
                      1.Things that were done correctly
                      2.Those things that were done incorrectly
                      3.How to prevent recurrence
                      4.What could be done better in the future

                      A. All of the above
                      B. 1 only
                      C. 2 and 3 only
                      D. 1, 2 and 4 only


                      Question 3

                      Which of the following statements correctly states the relationship between urgency, priority and impact?

                      A. Impact, priority and urgency are independent of each other
                      B. Priority should be based on impact and urgency
                      C. Impact should be based on urgency and priority
                      D. Urgency should be based on impact and priority


                      Question 4

                      A single Release unit, or a structured set of Release units can be defined within:

                      A. A Release Package
                      B. The RACI Model
                      C. The Plan, Do, Check, Act (PDCA) cycle
                      D. A Request Model


                      Question 5

                      Where should details of a Workaround always be documented?

                      A. The Availability Management Information System
                      B. The Problem Record
                      C. The IT Service Continuity Plan
                      D. The Service Level Agreement (SLA)


                      Solutions:

                      Question 1
                      Answer: C
                      Question 2
                      Answer: A
                      Question 3
                      Answer: B
                      Question 4
                      Answer: A
                      Question 5
                      Answer: B

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