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| Section | Objectives |
|---|---|
| Topic 1: Solution Design Requirements | - Business requirement analysis
|
| Topic 2: Operations and Maintenance | - Monitoring and reporting
|
| Topic 3: System Integration | - CRM and third-party systems
|
| Topic 4: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
1. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?
A) AACC 7 Resilience (High Availability) ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC Multimedia ASIPP package
D) AACC 7 Outbound ASIPP package
2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
A) Microsoft Lync Integration
B) Avaya Presence Service
C) AACC High Availability
D) Email and Web Communication
3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A) Work Assignment
B) Dialogue Designer
C) Context Store
D) Co-browse
4. Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
5. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
A) Work Assignment
B) Co-Browsing
C) Context Store
D) Engagement Designer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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