Avaya 33810X Q&A - in .pdf

  • Exam Code: 33810X
  • Exam Name: Avaya Aura® Contact Center Solution Design Exam
  • Updated: Aug 20, 2026
  • Q & A: 50 Questions and Answers
  • PDF Price: $59.99
  • Printable Avaya 33810X PDF Format. It is an electronic file format regardless of the operating system platform.
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Avaya 33810X Q&A - Testing Engine

  • Exam Code: 33810X
  • Exam Name: Avaya Aura® Contact Center Solution Design Exam
  • Updated: Aug 20, 2026
  • Q & A: 50 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.99
  • Testing Engine

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Avaya 33810X Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Design Requirements- Business requirement analysis
  • 1. Non-functional requirements (performance, resiliency)
    • 2. Contact center functional requirements mapping
      - Design considerations
      • 1. Multichannel contact handling (voice, email, chat)
        • 2. Routing strategies and call flow design
          Topic 2: Operations and Maintenance- Monitoring and reporting
          • 1. Reporting tools and dashboards
            • 2. Contact center performance metrics
              - Troubleshooting and optimization
              • 1. System tuning and optimization techniques
                • 2. Common failure scenarios
                  Topic 3: System Integration- CRM and third-party systems
                  • 1. Data exchange and middleware considerations
                    • 2. CTI integration concepts
                      - Telephony and SIP integration
                      • 1. Integration with Avaya Communication Manager
                        • 2. SIP trunking and signaling basics
                          Topic 4: Contact Center Architecture Overview- Avaya Aura Contact Center components
                          • 1. Core platform architecture and modules
                            • 2. Integration with Avaya Aura ecosystem
                              - Deployment models
                              • 1. On-premises deployment considerations
                                • 2. Scalability and high availability concepts

                                  Avaya Aura® Contact Center Solution Design Sample Questions:

                                  1. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
                                  The Agent for Preview and Progressive Outbound Is bundled with which package?

                                  A) AACC 7 Resilience (High Availability) ASIPP package
                                  B) AACC 7 Base System and Voice ASIPP package
                                  C) AACC Multimedia ASIPP package
                                  D) AACC 7 Outbound ASIPP package


                                  2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

                                  A) Microsoft Lync Integration
                                  B) Avaya Presence Service
                                  C) AACC High Availability
                                  D) Email and Web Communication


                                  3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
                                  Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

                                  A) Work Assignment
                                  B) Dialogue Designer
                                  C) Context Store
                                  D) Co-browse


                                  4. Refer to the exhibit.

                                  AACC allows the use of campaigns for Sales or Marketing purposes.
                                  Which statement about Outbound campaigns is true?

                                  A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
                                  B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
                                  C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
                                  D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C


                                  5. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
                                  Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

                                  A) Work Assignment
                                  B) Co-Browsing
                                  C) Context Store
                                  D) Engagement Designer


                                  Solutions:

                                  Question # 1
                                  Answer: A
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: C

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