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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Change Management
B) Release Management
C) Service Catalog
D) Incident Management
E) License Management
F) Request Fulfillment

2. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create an instance of IBM SmartCloud Control Desk for each department
B) Create one organization and different sites for the departments
C) Create only one organization and one site for both departments
D) Create an organization for each department

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Service Automation Manager
B) IBM Tivoli Provisioning Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Endpoint Manager

4. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B) Build a separate instance of IBM SmartCloud Control Desk
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Buy an additional 5,000 end user licenses

5. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Event management
B) Incident management
C) Compliance management
D) Lifecycle management

Solutions: