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NEW QUESTION 23
Which action can a renewals manager take to drive value in the account?
- A. Define the account forecast
- B. Removing adoption barriers
- C. Align partners on training
- D. Manage and mitigate renewal risk
Answer: D
NEW QUESTION 24
What is the primary measurement of success for a Renewals Manager?
- A. percentage of contracts closed
- B. renewal success rate
- C. upsell percentage
- D. iARR rate
Answer: C
NEW QUESTION 25
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services and Business Critical Services
- D. Support Services, Business Critical Services and Professional Services
Answer: A
NEW QUESTION 26
Which services are contained in the CX portfolio?
- A. Support Services and business Critical Services
- B. Support Services ,Business Critical Services and Professional Services
- C. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
- D. Support Services,Business Critical Services, Professional Services and Managed services
Answer: C
NEW QUESTION 27
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
- A. Cloud services
- B. SD-WAN
- C. Security applications
- D. Tetration
Answer: B
NEW QUESTION 28
Which statement is the most accurate description of the Health Index?
- A. A measurement tool for resolving secific product quality issues and adoption barriers
- B. An ongoing measurement of several key customer health indicators
- C. A tool for service providers to determine what stage of the lifecycle to offering training solutions
- D. An ongoing measurement of customer sentiment
Answer: C
NEW QUESTION 29
What does TPV means ?
- A. Total Partner View
- B. Telepresence Vlue
- C. Total Partner Value
- D. Total Product Value
Answer: A
NEW QUESTION 30
What is the primary customer values of the Cisco Services Portfolio?
- A. Customers can develop their own service offerings
- B. Services packages tailored to specific customer nees
- C. ON-call,24/7 service technicians at all levels
- D. Services priced based on usage
Answer: B
NEW QUESTION 31
What support should an RM take from the CSM?
- A. Communicate new greenfield opportunities.
- B. Book customer-service briefings.
- C. Oversee the closure of contracts.
- D. Communicate value and the impact of Cisco solutions.
Answer: D
NEW QUESTION 32
What is the main purpose of CCW-R?
- A. to allow customers and partners to download renewal data
- B. to factor customer ATR, up sell and attrition
- C. to allow customers and partner store new software subscriptions and service contracts from one tool
- D. to capture partner and customer bill ng preferences
Answer: C
NEW QUESTION 33
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk mitigation
- B. Risk Assessment
- C. Terms negotiation
- D. Review new opportunities
Answer: B
NEW QUESTION 34
Which steps to develop a renewal quote are valid?
- A. Position the new technology,create a Quote,Order the Quote.
- B. Identify the Items to renew,Verify the Discounts,Confirm the Shipping address,Verify the Billing entity.
- C. Ask the customer for Renewal data,Evaluate new requirement,Quote new services.
- D. Indentify the barriers to adoption,Ensure the customers is using the solution,Work with the Account Manager to create a Quote.
Answer: D
NEW QUESTION 35
Who do Renewals Managers (RMs) work with?
- A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- B. RMs work with pre-sales engineers and build customer solutions.
- C. RMs work with service delivery teams and monitor engagements.
- D. RMs work by themselves to develop a high level view customer requirements and objectives.
Answer: C
NEW QUESTION 36
Which group of products are enterprise networking products?
- A. iWAN, Viptela, Meraki
- B. Salesforce, Box, AWS
- C. WAN, LAN, Wireless
- D. Routing, Switching, Access Points
Answer: D
NEW QUESTION 37
Which group of products are enterprise networking products?
- A. Iwan,Viptela,Meraki
- B. Salesforce,Box,AWS
- C. Routing,Switching,Access Points
- D. WAN,LAN,Wireless
Answer: A
NEW QUESTION 38
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
- B. Prepare a Partner Branded Managed Service deal.
- C. Propose to migrate to perpetual model.
- D. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
Answer: D
NEW QUESTION 39
Which success indicator for a Renewals manager is valid?
- A. Stabilized customer satisfaction scores
- B. Increased deployment of licenses
- C. On-time renewal
- D. New product introductions
Answer: C
NEW QUESTION 40
Which architecture addresses customer needs for voice, video, and data?
- A. Collaboration
- B. Data Center
- C. Security
- D. Enterprise networking
Answer: A
NEW QUESTION 41
What is the main purpose of CCW-R?
- A. To factor customer ATR,upsell and attrition
- B. To capture partner and customer billing preferences
- C. To allow customers and partners to renew software subscriptions and service contracts from one tool
- D. To allow customers and partners to download renewal data
Answer: C
NEW QUESTION 42
Which statement best summarizes the intended outcome of the Success Plan?
- A. Generate financial data that indicates a customer's propensity to renew
- B. Provide scheduling for resolving customer qual y issues
- C. Grow incremental annual recurring revenue
- D. Development of a customer-centric view for achieving value from their portfolio
Answer: D
NEW QUESTION 43
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