HP HP2-H65 Q&A - in .pdf
- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
- Updated: Sep 10, 2026
- Q & A: 36 Questions and Answers
- PDF Price: $49.99
- Printable HP HP2-H65 PDF Format. It is an electronic file format regardless of the operating system platform.
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HP HP2-H65 Q&A - Testing Engine
- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
- Updated: Sep 10, 2026
- Q & A: 36 Questions and Answers
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 2: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 3: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 4: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 5: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
HP Selling HP Personal Systems Services 2018 Sample Questions:
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
- A. extend with Post-Warranty Care Pack
- B. extend with a standard or custom service contract
- C. protect new hardware with different HP Services
- D. propose Accidental Damage Protection
Correct Answer: A π³οΈ
What are the six stages of the HP Services lifecycle?
- A. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
- B. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
- C. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
- D. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
Correct Answer: C π³οΈ
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Sales Central
- B. HP Care Pack Central
- C. HP Support Center
- D. HP Channel Services Network
Correct Answer: C π³οΈ
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Next Business Day Onsite and Installation
- B. Accidental Damage Protection and Defective Media Retention
- C. Accidental Damage Protection and Next Business Day Onsite Services
- D. Configuration Services and Defective Media Retention
Correct Answer: A π³οΈ
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