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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) Max Additional Units in Editor
B) MAXJOBS in master.cfg
C) MAX_EXPANSION_UNIT in master.cfg
D) Max Records In Editor

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Retain recall configuration data set on account on consecutive day's download.
C) Copy missing records from the prior day's calling list to the newly downloaded calling list.
D) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
E) Mark duplicate records as unable to be called.

3. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
B) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
C) Log on to the dialer and run check_db and check_mts.
D) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
E) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the dialer processes on the primary and secondary dialers.
B) Stop and start the mid-tier processes on the primary dialer only.
C) Stop and start the LDAP service on the primary dialer only.
D) Stop and start the LDAP service on the primary and secondary dialers.

5. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Command User Interface (CUI).
B) Change the parameters and re-run the selection from Monitor.
C) Change the parameters and re-run the selection from Analyst.
D) Change the parameters and re-run the selection from Editor.

Solutions: