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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Split
B) Agent
C) Skill
D) Vector

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 135.9.86.58
D) 135.9.86.54 135.9.56.56

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) This message can be ignored as it is not the reason the link is down.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) The /cms/install/logdir/admin. log shows a link is operational.
E) The arrow an the CMS menu is up

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Dynamic Percent Allocation
C) Dynamic Threshold Adjustment
D) Service Objective

Solutions: