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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.

2. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) Collective groups are not supported for CCR.
C) Queuing groups are not supported for CCR.
D) All agents in a CCR group need to have the same set type.
E) CCR must pull data from the highest numbered group of which the agent is a member.

3. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) Lotus Notes
B) MS Outlook Express
C) Lotus Messages
D) MS Outlook
E) Microsoft Office Communicator

4. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
D) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.

5. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.

A) Voicemail Lite/Pro
B) Embedded Voicemail
C) Centralized Voicemail
D) Distributed Voicemail

Solutions: