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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Use predictive models - Simulate and test strategies - Implement eligibility rules - Design and build decision strategies |
| Topic 2: AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Topic 3: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Tracking periods for policies - Prevent action overexposure |
| Topic 4: Next-Best-Action Concepts | 8% | - Always-on outbound fundamentals - Contact center value optimization - One-to-one customer engagement - Define starting population |
| Topic 5: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 6: Channels | 10% | - Real-time containers - Email offer delivery - Third-party integration |
| Topic 7: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
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The PEGAPCDC86V1 exam is the official assessment for the Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 certification from Pegasystems. Across the wide landscape of IT certifications, this credential verifies that you can apply its published objectives in realistic scenarios — and since most candidates aim to succeed in one focused attempt, the quality of your practice material is the variable that matters most.
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Passing the PEGAPCDC86V1 exam requires 70%, and the registration fee is USD 175. Since one focused attempt is the goal for most candidates, thorough practice beforehand protects both your score and your wallet.
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No mandatory prerequisites; recommended: basic Pega Platform knowledge, familiarity with Customer Decision Hub
Pegasystems offers these training resources for candidates:
Pair official training with a practice bank compiled by an expert team, and your preparation covers both understanding and application.
The official outline organizes the PEGAPCDC86V1 exam into weighted domains, including:
The Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 practice questions at Prep4sureGuide are built around these same objectives — request the free demo by email to see how the content maps onto them.
The PEGAPCDC86V1 exam contains 60 questions with 90 minutes minutes to complete them. Timed practice under the same limits is the reliable way to make that constraint feel routine.
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
Correct Answer: B 🗳️
HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Correct Answer:

In Pega Customer Decision Hub, the characteristics of an action are defined by using
Correct Answer: B 🗳️
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
Correct Answer: B 🗳️
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
Correct Answer: B 🗳️
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