Microsoft MB2-714 Q&A - in .pdf
- Exam Code: MB2-714
- Exam Name: Microsoft Dynamics CRM 2016 Customer Service
- Updated: May 26, 2026
- Q & A: 92 Questions and Answers
- PDF Price: $59.99
- Printable Microsoft MB2-714 PDF Format. It is an electronic file format regardless of the operating system platform.
- Free Demo
Microsoft MB2-714 Q&A - Testing Engine
- Exam Code: MB2-714
- Exam Name: Microsoft Dynamics CRM 2016 Customer Service
- Updated: May 26, 2026
- Q & A: 92 Questions and Answers
- Install on multiple computers for self-paced, at-your-convenience training.
- PC Test Engine Price: $59.99
- Testing Engine
Microsoft MB2-714 Value Pack (Frequently Bought Together)
- If you purchase Microsoft MB2-714 Value Pack, you will also own the free online test engine.
- PDF Version + PC Test Engine + Online Test Engine
- Value Pack Total: $119.98 $79.99
About Microsoft MB2-714 Exam Actual tests
How much MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam Cost
The price of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service exam has been retired by Microsoft. You can refer to Microsoft Training website.
Microsoft MB2-714 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage cases and the knowledge base (25-30%) | |
| Create and manage cases | -Work with the case list and views; search for case records; create a new case record; understand fields on a default case form; analyze business process flows; convert activities to cases; understand the case resolution process; use case routing rules; use case creation rules |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Manage queues, entitlements, and service level agreements (SLAs) (25-30%) | |
| Create and manage queues | -Understand system queues and personal queues; create and maintain queues; add cases and activities to queues; work with queue items; implement case routing |
| Create and manage entitlements | -Create and maintain entitlement templates; create a new entitlement; add entitlement lines; associate products; associate entitlement channels; associate an SLA; activate an entitlement; renew an entitlement |
| Create and manage SLAs | -Understand standard and enhanced SLAs; create SLA actions and details; use SLAs on-demand; manage cases with SLAs; manage service scheduling, interactive service hub, and the unified service desk |
| Manage service scheduling, interactive service hub, and the unified help desk (20-25%) | |
| Implement and manage service scheduling | -Understand service scheduling scenarios; understand the service scheduling process flow; define and manage resources; implement customer service schedules; create and manage resource groups; define sites, holiday schedules, and services; schedule service activities in the service calendar; manage service activities |
| Work with the interactive service hub and the unified service desk | -Work with single-stream and multi-stream dashboards; manage queues and cases from streams; create interactive dashboards; understand the unified service desk; understand integrated agent desktop components |
| Work with FieldOne and surveys and perform service management analysis (20-25%) | |
| Perform service management analysis | -Use Microsoft Power BI service dashboards; work with the service calendar; work with service reports; work with service dashboards; work with system charts for cases; understand service metrics and goals; create goals for case records |
| Use FieldOne with service management | -Understand FieldOne functionality; identify reasons to automate the field service organization; identify the benefits of using FieldOne |
| Work with surveys | -Understand survey distribution options; create and configure surveys; capture responses |
If we redouble our efforts, our dreams will change into reality. Although we might come across many difficulties during pursuing our dreams, we should never give up. If you still have dreams, our MB2-714 study materials will help you realize your dreams. As old saying goes, knowledge is wealth. So our MB2-714 exam questions will truly teach you a lot of useful knowledge, which can compensate for your shortcomings. Actions speak louder than words. You are supposed to learn to make a rational plan of life. Our MB2-714 real exam will accompany you to grow stronger.
Three packages for your convenience
As we all know, the world does not have two identical leaves. People's tastes also vary a lot. So we have tried our best to develop the three packages for you to choose. Now we have free demo of the MB2-714 study materials, which can print on papers and make notes. Then windows software of the MB2-714 exam questions, which needs to install on windows software and run on JAVA environment. Also, the windows software is intelligent to simulate the real test environment. Then the online engine of the MB2-714 study materials, which is convenient for you because it doesn't need to install on computers. It supports Windows, Mac, Android, iOS and so on. The MB2-714 real exam just can run on web browser. In short, the three packages of the study materials have respect advantages. So you can choose as you like. We strongly advise you to purchase all three packages of the MB2-714 exam questions. You absolutely can afford for them.
Timer to help you control the exam time
In order to help you control the MB2-714 examination time, we have considerately designed a special timer to help your adjust the pace of answering the questions of the MB2-714 study materials. Many people always are stopped by the difficult questions. Then they will fall into thoughts to try their best to answer the questions of the MB2-714 real exam. Finally, they used up all examination time and leave a lot of unanswered questions of the MB2-714 exam questions. It is a bad habit. In your real exam, you must answer all questions in limited time. So you need our timer to help you. Our timer is placed on the upper right of the page. The countdown time will run until it is time to submit your exercises of the MB2-714 study materials. Also, it will remind you when the time is soon running out.
Introduction to MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam
Candidates for MB2-714 Exam are seeking to prove fundamental Microsoft Dynamics CRM knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.
It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with Windows based Microsoft Dynamics CRM covering use of fieldone with service management, microsoft power BI service dashboards, survey distribution options , creation and configuration of these surveys. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Windows Microsoft Dynamics CRM Fundamentals to their clients and employers.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
Automatic generation of report
Every practice exam or virtual exam of the MB2-714 study materials is important for you. It is a good chance to test your current revision conditions. So it is essential to summarize each exercise to help you adjust your review plan. Now, we have added a new function to our online test engine and windows software of the MB2-714 real exam, which can automatically generate a report according to your exercises of the MB2-714 exam questions. So you need not to summarize by yourself. The system will accurately help you analyze the exercises of the MB2-714 study materials. Then you will clearly know where you are good at and where your do badly. Flexible adjustment to your revision of the MB2-714 real exam is essential to pass the exam. You can make decisions after careful consideration. It is up to you to make a decision.
Related Exam
Related Certifications
Over 32694+ Satisfied Customers
1152 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
Passed today with score 90%. this Microsoft MB2-714 dump is valid for 80% only. a lot of new questions. But enough to pass
Joanne
Passed the MB2-714 exam today! Dumps are well and solid! Thanks to Prep4sureGuide!
Clare
All of the dump MB2-714 are the latest.
Sampson
I will, you guys have always been really good whenever I buy stuff from u and need Microsoft Dynamics CRM questions answering.
Bella
Hi bro, i have finished and passed my MB2-714 exam. Appreciate your help with providing MB2-714 practice braindumps. Great!
Ruth
I tried free demo before buying MB2-714 exam braindumps, and I was quite satisfied with the free demo, so I bought the complete version, and form of complete version was just the free demo, pretty cool!
Marvin
When I took the test, I found 5 new questions. Passd MB2-714
Chester
just used MB2-714 dumps. it helped me to pass the exam at first attempt!
Nathan
Found the latest exam dumps for Microsoft Dynamics CRM certification exam at Prep4sureGuide. I couldn't clear my exam last time because the questions were different from what i studied. Now I got 98% marks. Thank you Prep4sureGuide for this amazing work.
Jason
I passed MB2-714 exam easily. Well, I would like to recommend Prep4sureGuide to other candidates. Thanks for your good exam materials and good service!
Archibald
Have tried this dump in today's exam. Valid dump make me got a high score on this MB2-714 exam. thank you Prep4sureGuide
Agnes
Thanks, the MB2-714 practice dump is valid. I passed the MB2-714 exam on the day before yeasterday. Thank you so much!
Jack
There are 2 new questions,and they are pretty much the same. MB2-714 exam questions are still valid !!! Good job guys! I have successfully passed it!
Craig
I studied with the MB2-714 exam braindumps for a long time, and i search the answers on internet as well. I got full marks as i remembered all of the questions and answers.
Lauren
I failed exam before on other site, then i was recommended by Google over there, and bought the MB2-714 product, i passed now.
Maxwell
This is the best MB2-714 exam materials i have ever bought. The price is cheap and the Q&As are accurate. I passed MB2-714 exam this morning! Thank you!
Nathaniel
Thank you Prep4sureGuide for winning my trust, I used your real exam practice questions for MB2-714 exam and they proved their authority in the actual exam. I passed the exam with 96% marked
Maggie
Guys I passed my MB2-714 today, Trust me the Prep4sureGuide MB2-714 dumps helped a lot.
Theodore
Why Choose Us
Quality and Value
Prep4sureGuide Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and Approved
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to Pass
If you prepare for the exams using our Prep4sureGuide testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before Buy
Prep4sureGuide offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
Our reliable site provides you with good services and helps you learn. Our Study Materials make it easy for you to take notes on it so that your free time can be well utilized. Our Training Materials are absolutely safe and virus-free to use.
Copyright © 2026 Prep4sureGuide NETWORK CO.,LIMITED. All Rights Reserved. All trademarks used are properties of their respective owners. Privacy Policy