The price of the ITIL Practitioner exam is $469 USD.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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PeopleCert ITIL Practitioner Exam is suitable for IT Service Management Professional. It validates the ability to Continual Service Improvement asset, change, configuration and release management the person usually focuses on the ITIL service strategy within the company. ITSM Practitioner, ITSM Professional, and ITIL Trainers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication and Measurement | 15% | - Effective communication planning - Reporting and using data - Metrics and measurement frameworks |
| Topic 2: Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - CSI model and steps - Improvement initiatives |
| Topic 3: Organizational Change Management | 20% | - Overcoming resistance to change - Change management principles - Stakeholder engagement |
| Topic 4: Practical Application and Case Studies | 15% | - Integrating ITIL practices - Applying concepts to real-world scenarios |
| Topic 5: Key Concepts and Guiding Principles | 25% | - Four dimensions of service management - ITIL service management concepts - Nine ITIL guiding principles |
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