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Preparation Guide for ITIL® Foundation Certification
Introduction for ITIL® Foundation Certification
ITIL is a framework created by the United Kingdom government for managing IT. Within this framework, there are many certifications that are given to individuals who have achieved certain levels of knowledge in the field of ITIL. This article will be discussing one such certification exam which is known as ITIL 4 Foundation. The ITIL 4 Foundation exam is only offered once a year and it has two distinct formats: paper and online, but it can also be taken multiple times per year and each time counts as a separate certification. ITIL 4 Foundation JPN Dumps as well as ITIL 4 Foundation JPN Practice Test, contains all the exam details and will help you prepare yourself better for the certification exam.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 2: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Design and Transition - Plan, Improve, Engage |
| Topic 3: ITIL Practices | 15% | - Technical management practices - General management practices - Service management practices |
| Topic 4: ITIL Guiding Principles | 20% | - Collaborate and promote visibility - Start where you are - Focus on value - Progress iteratively with feedback - Optimize and automate - Think and work holistically - Keep it simple and practical |
| Topic 5: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Products, services, and service offerings - Service and service relationships |
| Topic 6: ITIL Service Value System | 18% | - Continual improvement - Overview of the Service Value System - Governance - Service Value Chain |
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