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| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Security, manageability and performance features - Tablets and mobile devices |
| Understand Customer Requirements | 20% | - Identify business and user needs - Analyze customer environment and usage scenarios - Define solution requirements |
| Positioning and Selling Solutions | 20% | - Address objections and close sales - Communicate value and ROI - Match products to customer needs |
| HP Printing Solutions Portfolio | 25% | - Features, benefits and competitive advantages - Multifunction printers and wide-format systems - Inkjet and LaserJet product lines |
Question 1
Where is the reseller's value in recommending an HP Printer or Scanner?
A. Gartner recognizes HP as a leader in MFP, manageability, and security
B. HP has shipped over 200 million printers and 300 million scanners.
C. HP invests in new compatible paper types for emerging markets.
D. HP only makes printers and helps to deflect selling scanners.
Question 2
Why is the Recommended Monthly Print Volume (RMPV) important?
A. It tells you how many sheets of paper you will be able to sell the customer.
B. It tells you how many pages a printer will print in its entire lifetime
C. It gives you an indication whether the customer needs mono or color printing.
D. It helps you match the right printer for the right customer's environment, to give them the best return on investment
Question 3
Where is the customer value in using an HP Enterprise MFP device'?
A. They are the smallest MFPs in the market, which gives the customer more space on their desktop.
B. Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
C. They are ink-based only: therefore, they give you the lowest cost per page
D. They use the lowest priced toner cartridges
Question 4
If your customer is looking to remotely configure, monitor, restore, and customize BIOS. What should you recommend?
A. HP Sure Start
B. HP BiOSphere
C. HP Device Manager
D. HP ProtectTools
Question 5
Which statement is correct regarding HP Quick Sets?
A. It is a highly virtualized infrastructure that includes scalability and reliability.
B. HP Quick Sets allow you to manage and retrieve your documents from the cloud.
C. Through the HP Universal Print Driver you can set a number of tasks that can be achieved at the touch of a button.
D. HP Quick Sets let your customers launch document workflows that scan and save documents and get it right every time-at the touch of a button.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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