SAP C_TCRM20_70 Q&A - in .pdf

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Sep 05, 2026
  • Q & A: 100 Questions and Answers
  • PDF Price: $888.00
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SAP C_TCRM20_70 Q&A - Testing Engine

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Sep 05, 2026
  • Q & A: 100 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Marketing8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Marketing planning
  • 3. Segmentation
  • 4. Target groups
Topic 2: Sales Process8-12%- Sales Management
  • 1. Lead management
  • 2. Opportunity management
  • 3. Quotation processing
  • 4. Sales order processing
Topic 3: Business Transactions12-16%- Transaction Framework
  • 1. Sales orders
  • 2. Opportunities
  • 3. Activities
  • 4. Quotations
Topic 4: Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service orders
  • 3. Complaints and returns
  • 4. Service requests
Topic 5: Interaction Center8-12%- Customer Interaction
  • 1. Business activities
  • 2. Interaction records
  • 3. Agent inbox
  • 4. Communication channels
Topic 6: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. Business scenarios
  • 3. CRM WebClient UI
  • 4. SAP CRM architecture
Topic 7: Reporting and Analytics8-12%- CRM Reporting
  • 1. Interactive reports
  • 2. Key performance indicators
  • 3. Operational reporting
  • 4. Analytics fundamentals
Topic 8: Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. Billing integration
  • 2. Pricing procedures
  • 3. SAP ERP integration
  • 4. Condition techniques
Topic 9: Organizational Model and Master Data8-12%- Master Data
  • 1. Business partners
  • 2. Product master
  • 3. Installed base
  • 4. Organizational model
Topic 10: Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Data replication
  • 2. Integration scenarios
  • 3. Middleware monitoring
  • 4. Initial load and synchronization

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