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| Section | Objectives |
|---|---|
| Topic 1: Master Data and Organizational Management | - Account and contact management - Organizational structure setup |
| Topic 2: Communication and Integration | - Integration with SAP ERP and S/4HANA - Data exchange and middleware |
| Topic 3: Extensibility and Configuration | - Business configuration sets - UI adaptation and customization |
| Topic 4: Sales Processes | - Lead to opportunity management - Quote and order processing |
| Topic 5: Analytics and Reporting | - Sales reporting and dashboards - Key performance indicators (KPIs) |
| Topic 6: SAP Sales Cloud Overview | - Core business scenarios - Solution positioning and architecture |
1. On which of the following dimensions can you define a sales target plan? (2 correct answers)
A) Service Category
B) Product Category
C) Account Hierarchy
D) Sales Unit
2. Which of the following objects can you design as an administrator in the business analytics work center in SAP Hybris Cloud for customer? (3 correct answers)
A) Mashups
B) KPIs
C) Scorecards
D) Data sources
E) Key figures
3. Which of the following priorities are available for SAP Cloud for Customer ticket response times? Choose the correct answers.
A) Urgent
B) Immediate
C) Low
D) Very high
E) Medium
4. The four-step process in workflow rule definition involves the following. Choose the correct answer.
A) Select Objects-Choose Timings>Define Conditions>Define Action
B) Define Conditions>Define Action>Review Rule> Confirm Rule
5. Which elements in a ticket are uniquely identified using a registered product? (2 correct answers)
A) Contract
B) Service Entitlements
C) Warranty
D) Service Level Agreements
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,C,E | Question # 3 Answer: A,B,C | Question # 4 Answer: A | Question # 5 Answer: B,C |
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