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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Predictable Service Management | 20% | - Configure service entitlements and contracts - Implement service case automation - Track service performance metrics - Manage service levels and milestones |
| Topic 2: Administration and Configuration | 20% | - Set up territory management - Manage users and roles in Manufacturing Cloud - Implement security settings - Customize page layouts and record types - Configure product and asset management |
| Topic 3: Manufacturing Cloud Overview | 10% | - Identify key capabilities and features - Understand use cases for manufacturing organizations - Describe Manufacturing Cloud value proposition |
| Topic 4: Einstein Activity Capture for Manufacturing | 15% | - Manage connected calendars - Synchronize emails and events - Understand data privacy considerations - Configure Einstein Activity Capture |
| Topic 5: Account-Based Forecasting | 20% | - Understand forecast adjustment workflows - Configure Forecast Trending - Manage demand forecasts at account level - Set up forecast sharing and visibility |
| Topic 6: Reports and Dashboards | 15% | - Create and customize Manufacturing Cloud reports - Build executive dashboards - Configure report sharing and subscriptions - Use analytics for decision making |
Question 1
Service agents can't see the Service Console for Manufacturing app despite the administrator enabling Service Console for Manufacturing in the setup.
What is the recommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app?
A. Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.
B. Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets
C. Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.
Question 2
The Salesforce administrator at a small manufacturer of fasteners for the automobile industry is configuring Manufacturing Cloud. The sales operations manager wants accurate data so they can compare projected parts sales to actual orders The manufacturer currently manages orders and contracts in an external system (SAP).
Which actuals calculation option should the administrator select to achieve the manager's request?
A. Automatically from direct orders
B. Manually using API upload
C. Automatically from orders through contracts
Question 3
When discussing the business requirements for a Manufacturing Cloud implementation design, what is a consideration when analyzing data in existing third-party systems?
A. Define current processes required by the business.
B. Determine the system of record for each data category required by the business.
C. Identify the capabilities of different data integration tools.
Question 4
Which dashboard in the Advanced Account Forecasting Analytics app should a user access to do a deep-dive and understand forecasts and actuals by custom dimensions?
A. Forecast Analysis
B. Account Health
C. Account Insights
Question 5
Universal Containers (UC) is interested in using Manufacturing Cloud. During discovery, the business analyst identifies the following requirements:
1. UC needs the ability to set quantity and revenue targets at the manager level, and the manager needs the ability to distribute that across each member of their team and their team's accounts.
2. UC needs the ability to visualize the targets compared to the actual order amounts for the accounts with targets.
3. UC needs the ability to forecast its sales on a rolling 12-month basis using a combination of data from opportunities, long-term agreements, past orders, and market data that is uploaded periodically.
Which combination of Manufacturing Cloud features addresses the requirements above?
A. Account Manager Targets. Sales Agreements, Advanced Account Forecasting
B. Account Manager Targets, Advanced Account Forecasting, CRM Analytics for Manufacturing App
C. Account Manager Targets. Account Based Forecasting, CRM Analytics for Manufacturing App
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
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