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Apple Desktop Service Certification Sample Questions:

1. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Ethernet cable
B) Safari
C) TCP/IP
D) Mac mini

2. Which of the following can permanently damage an LCD display?

A) Rubbing the display.
B) Turning brightness up too high.
C) Not using a screen saver.
D) Using a screen saver.

3. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Verify the hard disk with Disk First Aid.
C) Replace the built-in display.
D) Reinstall the appropriate Mac OS.

4. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Try to start up from a bootable CD or DVD.
B) Replace the logic board.
C) Replace the internal hard drive with a known-good hard drive.
D) Reinitialize the hard disk and reinstall the Mac OS.

5. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Gather all necessary tools and perform all preliminary steps.
B) Discharge the CRT and establish an ongoing ground.
C) Lay the product on its side so it will not fall over.
D) Disconnect and reconnect all internal cables.
E) Order all available service parts for the appropriate configuration of the product.

Solutions: