Nortel 920-173 Q&A - in .pdf

  • Exam Code: 920-173
  • Exam Name: Nortel Contact Center Rls. 7.0 Technical Support
  • Updated: Aug 02, 2026
  • Q & A: 60 Questions and Answers
  • PDF Price: $888.00
  • Printable Nortel 920-173 PDF Format. It is an electronic file format regardless of the operating system platform.
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Nortel 920-173 Q&A - Testing Engine

  • Exam Code: 920-173
  • Exam Name: Nortel Contact Center Rls. 7.0 Technical Support
  • Updated: Aug 02, 2026
  • Q & A: 60 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $888.00
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920-173 exam dumps

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Nortel 920-173 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Center Applications- Agent desktop and supervisor tools
  • 1. Agent login/session management
    • 2. Supervisor reporting functions
      - Reporting and analytics
      • 1. Call statistics and KPIs
        • 2. Historical reporting concepts
          Topic 2: Technical Support & Troubleshooting- Fault isolation and diagnostics
          • 1. Layered troubleshooting methodology
            • 2. Network vs application-level issues
              - System maintenance
              • 1. Patch and upgrade handling
                • 2. Logging and monitoring tools
                  Topic 3: Nortel Contact Center Architecture (Rls. 7.0)- System architecture overview (CC 7.0 / CS1K integration)
                  • 1. Interaction with Communication Server 1000 (CS1K)
                    • 2. Core components of Nortel Contact Center
                      - Call routing and ACD fundamentals
                      • 1. Queue management and skill-based routing
                        • 2. IVR interaction basics
                          Topic 4: Integration & Network Considerations- Telephony integration
                          • 1. PSTN / VoIP integration concepts
                            • 2. PBX connectivity (Nortel Meridian / CS1K)
                              - Data and signaling protocols
                              • 1. Legacy telephony signaling concepts
                                • 2. Basic SIP/VoIP awareness

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