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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) an existing contact attribute
B) sufficient voice ports and POM CCA licenses
C) the Call Classification Analysis (CCA) timeout to be used
D) an existing contact strategy
E) the IP of the POM server

2. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) A remote database.
B) A separate application server is required to run POM applications.
C) H.323 or SIP ports configured and in service.
D) The correct number of AAEP and POM licenses for features required.
E) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

3. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed in SSA
B) Call routed
C) Call transferred
D) Call failed
E) Call completed

4. Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

A) readable by avayavp
B) readable by root or sroot
C) readable by all Avaya service accounts
D) readable by all users

5. Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
B) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
C) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
D) The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running

Solutions: