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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Create a dashboard for the report.
B. Create andadd the distribution list to the schedule.
C. Create a schedule record for the report.
D. Set up staff accounts for the executive team.
E. Upgrade the permissions for the report toinclude the executive team.
F. Send a notification to the executive team that the report is available.

Question 2

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Update the standard text with the changed address and phone numbers.
B. Update variables with the changed address and phone numbers.
C. Create variables with the current address and phone numbers.
D. Update customfields with the changed address and phone numbers.
E. Create the standard text with the current address and phone numbers.
F. Create custom fields for the address and phone numbers.

Question 3

In which two scenarios would you use multiple interfaces?

A. When multiple languages need to be supported
B. When your business operates in different lines of business
C. When new business processes need to be supported other than the standard contact center
D. When your portal needs the support of different channels for login
E. When you need multiple channels enabled such as email, chat,and web self-service

Question 4

When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Set Fields
B. Decision
C. Return
D. Workspace
E. Entry Point
F. Load

Question 5

Whichtwo statements are true about generic objects?

A. They require the type of data to be set dynamically.
B. They can be used with standard objects.
C. They automatically consider apackage to consist of custom objects.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They are used when working with custom objects only.

Solutions: